To our lovely clients, we are excited to be back and see all very soon. Due to the impact of Covid – 19,we have put new guidelines in place, for our staff and your health & safety, in line with government guidelines.
If you have been feeling unwell or showing any symptoms of Covid-19 please do not come into the salon. Please call us if you need to reschedule or cancel.
Please bring the minimum with you, you will need to hang up your own coat and use the hand sanitiser on arrival. These will be on the reception desk and on all useable stations.
Visors will be worn by all members of staff throughout your service. This is for protection for both yourself and our staff. We will provide a facemask for each client should you wish to wear one.
We are extending the time of each service so stations can be cleaned and sanitised prior to your appointment.
Please arrive no more then 5 mins early for your appointment. If you arrive any time after your appointment time your service may be cut short and you will still be charged the full amount.
We will be providing all hair services, but please arrive with clean hair.
Unfortunately, we cannot take walk in appointments and only clients with pre booked appointments are allowed entry to the salon.
If you have an appointment booked for your child, we ask you that they sit on their own for their hair appointment and one parent may wait in the waiting area. And one child at a time in the salon.
Where possible card payments and contactless payments are preferred.
Unfortunately, no food or drink can be consumed in the salon, but we can provide you with water.
Magazines and reading material will also not be provided at this time, but you are welcome to bring your own.
We require a 50% deposit for every service over the value of £30. The deposit will be used as part payment towards your service and will be refunded in full should you cancel within 48 hours of your appointment. Our cancellation policy is strictly 48 hours for all customers. If we do not receive 48 hours’ notice to cancel your appointment then unfortunately, your deposit is non- refundable. We completely understand that things happen last minute, and we will of course be sympathetic in certain circumstances.
We will be operating with less staff until further notice so we can stick to the social distancing measures as much as possible. So please bear with us. This is a “new normal” and we will do our best to run as smoothly as possible while keeping our staff and clients’ safety as top priority.
Unfortunately, due to government guidelines we will not be offering any beauty services at this time.
All gift vouchers that have been purchased will be extended but must be used between 1st August and 1st October 2020.
Thank you for all your kind messages, support, understanding and your patience. If you have any questions, please do not hesitate to ask.
Bellamie girls x